Dino Peters

Service Director

Background

Dino Peters is the Service Director at Red Alert Telecare, where he is responsible for the quality, consistency and performance of the company’s service delivery. Dino joined Red Alert Telecare in 2014 following several years with Philips Healthcare, where he managed the delivery of telehealth projects.

Dino leads the operational functions responsible for delivering Red Alert Telecare’s services, ensuring that the company has the appropriate people, processes, resources and systems in place to meet its commitments to clients. He works closely with operational managers to monitor performance, address service risks and support the effective mobilisation and ongoing delivery of contracts.

He also oversees Red Alert Telecare’s quality management and compliance arrangements, including the maintenance of TSA accreditation and ISO 9001 certification. Through continuous improvement, staff development and strong operational governance, Dino helps ensure that services remain safe, efficient, compliant and responsive to the needs of clients and service users.

  • Service Delivery: Overseeing day-to-day service performance and ensuring contractual service levels and operational standards are achieved.
  • Quality and Compliance: Leading the company’s quality management system and maintaining TSA accreditation, ISO 9001 certification and associated compliance requirements.
  • Operational Leadership: Leading operational managers and supporting the recruitment, development and performance of service delivery teams.
  • Continuous Improvement: Identifying and implementing improvements to processes, resources and service models to strengthen quality and efficiency.
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