Help & Advice

Have a question? View or search frequently asked questions below to find out more. Still unsure? Give us a call or send us a message and we will be happy to help.

How can we help?
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  • Servicing
  • Practical
  • General

Servicing

Do I need to regularly check that my device/accessory is working?

What do the lights mean on my home digital base unit?

Will my home digital base unit work if there is a power cut?

Can I check my cellular signal strength if I move my home digital base unit?

Can I check my cellular signal strength on my GPS device?

What happens if my equipment develops a fault?

What is meant by a ‘hard fall’?

Practical

Do you track me with the GPS devices?

What happens if I cannot hear you or speak to you?

Can I talk through my home package accessory?

Can I talk through GPS devices?

Can I wear my accessory in bed?

What happens if I press my device or accessory accidentally?

What will happen if I press my button and I’m outside?

How are the Starter & Falls Package alarms activated?

How are the GPS Watch/Out and About Package alarms activated?

What happens when I press the button on my digital base unit or accessory?

General

Why do we ask for responder details?

How do I pay for my Care Technology Service?

What personal details do we require for the Care Technology service to start?

Is VAT charged on the Care Technology?

Once I have ordered a package, do I own the equipment?

If my equipment has a SIM in it, who owns it and who pays the fee?

What are the benefits of the Care Technology Service?

What happens to my details if I no longer want the service?

How is the lifeline alarm unit installed?

Do you have an installation service?

We’re here to help

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