The perfect partner,
the perfect solution

Telecare & Telehealth 01233 500498

FAQs

We understand there is a lot of information to take in while the telecare equipment is installed. Just in case you missed any of the information provided by our engineer, the questions and answers below should help.

Do you have experience working with local authorities?

Our main client base is local authorities and our business is tailor made to suit their needs. If you are considering out-sourcing any part of your telecare department, give us a call today and we will show you how we can help.

What do I do if I have a complaint?

We pride ourselves on world class customer service and care. If you feel our standards have dropped we would love to hear from you to discuss your issue, please call us on 01233 500 498. You will be treated with understanding and respect and we will work with you to ensure the issue never occurs again.

Are your technicians trained?

Yes, all of our engineers are not only trained to a high technical standard, but we also place a huge amount of emphasis on personal skills as well. More often than not, the clientele we work with can suffer from extreme loneliness, we ensure that a visit from one of our engineers makes their day!

Are you accredited by the TSA?

Yes, we are not just accredited but we are platinum members. At Red Alert we believe TSA accreditation is essential as it shows our customers that we really do strive to maintain excellent standards in all of our services.